Basecamp & Hub Planner Integration FAQ’s

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Basecamp & Hub Planner integration FAQ’s

Below we have some popular questions and answers around Hub Planner and Basecamp integration that may be of some time saving assistance to you. If you still have any further questions, please do contact us at should you need some more help.

FAQ – The Basecamp pop up window is not appearing?

This probably means that your popups are blocked on your browser. To activate, you can simply click the upper right side of the browser for ‘blocked popup window’.  Select ‘allow popups on this site’. You will need to select ‘authorise’ once more and the window should open successfully.

FAQ – I cannot log into Basecamp?

Ensure that you are using your Basecamp credentials and not your Hub Planner login details. If you have any issues, you can reset your password at the bottom of the pop up window.

FAQ – What happens if some I’ve got resources or projects set up in both Hub Planner and Basecamp?

We thought you might ask that! Resources and Projects are matched by name. Once imported, the existing resources and projects in Basecamp will match up with their respective counterparts. Don’t worry, this integration will not overwrite any data from Hub Planner

FAQ – Will I be able to import projects and resources I have in Basecamp but not in Hub Planner.

Absolutely, any new data identified during the integration will appear in a table format ready for you to view. Here you can choose which fields you wish to import or ignore by choosing from the drop down menus.

FAQ – The data is not syncing and I receive this error message: ‘Sorry, we could not sync your data as it looks like Basecamp is blocking the account as it might be expired, please check with Basecamp’

Please log into your Basecamp directly and liaise with their support to rectify. However, you might want to check out the next question in case you wish to reactivate or sync with a different basecamp account?

FAQ – Can I re-authorize my Basecamp account or change it to another one?

Yes. In order to do so you will have to clear your cookies.

FAQ – How do I clear my cookies on Chrome?

Please see below steps on how to clear cookies from Chrome:

  1. Go to the Chrome menu icon and click ‘Settings’
  2. Click “Show advanced settings” at the bottom.
  3. In the “Privacy” section, click “Content settings” button.
  4. In the “Cookies” section, Click “All cookies and site data”
  5. To Delete all cookies, click “Remove all” button

FAQ – How do I clear cookies on Safari?

Please see below steps on how to clear cookies on Safari

  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data….
  3. Click Remove Now in the pop up window that appears.

FAQ – If I add for instance a note or schedule item on Basecamp will it automatically update on Hub Planner or do I need to sync each time?

You will need to re import – when doing so you will be told ‘If you have previously imported, then existing will be updated and new will be added.  You also have the option to import with a different Basecamp account here.

FAQ – If I add data to Hub Planner will it automatically update in Basecamp?

I’m afraid not.We are importing data from Basecamp. At present, we are unable to upload any data from Hub Planner.

FAQ – When I import from Basecamp to Hub Planner it seems to integrate some projects and resources I previously deleted on Basecamp?

Basecamp and indeed Hub Planner are databases. When importing, Basecamp will identify all data seen as project or resource regardless. However, all you need to do is to empty your trash/deleted items within Basecamp. Trashed Basecamp items will automatically delete within 25 days.

FAQ – I wish to alter the way I’ve assigned the project or resource values.  Is there a way to re access this?

Not right now, but working on this on our next integrations feature update.

FAQ – Can I still use Zapier or API in Hub Planner?

Absolutely, for more information check out our blog posts and feature pages for both Zapier and API

Where can I find out more information on the Basecamp Integration?

Right here: Basecamp Integration with Hub Planner

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