Acceptance of Terms
By using hubplanner.com, including all subdomains of hubplanner.com (such as client-name.hubplanner.com), web sites and services (“Service”), all services of Hub Planner AB (“Hub Planner”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The following Terms of Service are between you and Hub Planner and constitute a legal agreement that governs your use of Hub Planner. Hub Planner reserves the right to update and change the Terms of Service from time to time without notice, and recommends that you review the Terms of Service on a regular basis. Any new features that augment or enhance the current Service, including the release of new extensions, features, tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://hubplanner.com/terms-of-service
Our Terms of Service clearly state that you agree to use the Service at your own risk. If you are in violation of any of the Terms of Service outlined in this document Hub Planner has the right to terminate your account and any access to the Service. By agreeing to this you understand that Hub Planner cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. All Content (including but not limited to text, images, data files and any inputted or uploaded material or content via the Service) will be not be returned and Hub Planner reserve the right to delete this information from the servers once the Terms of Service are violated.
The Service is a resource planning, timesheets, reporting and project management web-based application. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. Hub Planner uses or may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
Hub Planner will maintain and backup the Service data on Hub Planner servers. The frequency of this backup will be determined in its sole discretion by Hub Planner and can be changed at any time. In the case of any loss of data due to server failure, malicious attacks, coding bugs, coding errors, hacks, security breaches or otherwise, Hub Planner is not responsible for any loss of data and will endeavor in its best efforts to recover the data to the most recent point of time from when the data loss occurred.
Hub Planner will provide technical or other support for the Service via e-mail only, If you have questions or concerns of this nature, please contact us at hello AT hubplanner.com, where AT represents @ symbol.
Your Hub Planner Account Terms
You must be thirteen (13) years or older to use this Service.
You must be a human.
Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, password, company name and any other information requested in order to complete the signup process.
Your login may only be used by one single person – a single login shared by multiple people is not permitted.
You may create separate logins for as many people as you are permitted by the paying package you have chosen to use.
The Trial period offered by Hub Planner allows you to create unlimited users. If you have exceeded the number of users in your Trial when upgrading to a paid package then you will be required to delete the excess users before upgrading your account.
You are responsible for maintaining the security of your account, login and password. Hub Planner cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence.
You may not pretend or impersonate to be anyone, or any entity, you are not
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You understand that you may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
You may not modify, adapt, manipulate or hack the Service or modify another website so as to falsely imply that it is associated with the Service or Hub Planner.
You may not try and forge any emails to falsely imply an email is coming from Hub Planner domain, sub-domain and all aliases (‘spoofing’).
You may not upload, post, e-mail, transmit, store or otherwise make available any material that contains viruses or any other computer code, files or programs designed to harm, interfere with or limit the normal operation of the Service (or any part thereof), or any other computer software or hardware;
You may not advertise on the Service
You may not reproduce, copy, duplicate, sell, resell, rent or trade the Service, or any portion thereof, for any purpose.
You may not hack or try and gain restricted access to the Service.
You may not plan or engage in illegal activity using the Service.
By accepting these Terms of Service you represent that you understand and agree to everything contained within this Terms of Service agreement.
Cancellation and Termination
You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Settings link in the global navigation bar at the top of the screen. You will then proceed to the Billing section within the Settings page and click the link to “delete account”. From there you will follow the onscreen instructions about how to properly delete your account. You must be an Account Owner or have role rights in order to delete your account.
If you are trying to cancel on behalf of the account owner, you are required to contact us at hello AT hubplanner.com, where AT represents @ symbol and provide the Account Owner details, and verify your identity. A support representative from Hub Planner will assist you within 5 business days once your identity has been confirmed. Once confirmed, they will make you an Account Owner so you are solely responsible for properly canceling your account via the user interface.
Once Hub Planner receives your request to delete / close your account, Hub Planner has 2 business days to delete your account. Closing your account stops payment and deactivates your account immediately. Once your account is deactivated, you cannot use the Service. All of your Content will be deleted from the Service ninety (90) days following deactivation of your account. This information can not be recovered after it has been deleted. To reactivate your account during this ninety (90) day period, contact us at hello AT hubplanner.com, where AT represents @ symbol.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
Hub Planner, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Hub Planner reserves the right to refuse service to anyone for any reason at any time.
If you signed up using PayPal, you must login to your own PayPal account and terminate the PayPal Subscription yourself. Hub Planner is not responsible for cancelling your PayPal subscription. Hub Planner reserves 7 business days to reply to your request. Once your payment is cancelled you will no longer be able to access you Hub Planner account.
If you signed up using Invoice method, you must contact us per your invoice details for any modifications to the service including upgrades, downgrades and cancellations. Hub Planner reserves 7 business days to reply to your request.
Subscription renewal is automatic and you will not be contacted before a renewal has been processed or after a renewal has been processed. We will contact you if we cannot process your renewal and will freeze services unless payment is made.
Subscriptions cancelled before the next billing period will not be charged for the next billing period. Subscriptions cancelled after a prior billing period will be billed for the full amount of the entire subscription period with no exceptions.
API Usage & Integrations
Hub Planner offers an API which can be accessed depending on your Hub Planner Subscription. Excessive API requests or abuse will result in your API access being temporarily or permanently suspended. The threshold of what correlates to Excessive API requests or abuse will solely be determined by Hub Planner and Hub Planner reserves the right at any time to discontinue, modify or restrict your access to the API with or without notice.
Hub Planner shall not be liable for any damages resulting from your use of the API or third-party tools that access your Hub Planner data via the API. Any use of the API or integrations offered by Hub Planner is bound by these terms.
Payment, Refunds, Upgrading and Downgrading Terms
A valid credit card is required to use the service after your trial has expired or if you would like to upgrade during your trial. Once you enter your valid credit card details for a paying account your trial will end immediately.
A free sixty (60) day Trial period is available as a one-time offer for users to use the platform. No credit card is required to use the Free Trial. Once the trial expires you will be contacted and prompted to upgrade to one of the paying accounts. You will have a period of ninety (90) days to upgrade. If you do not do so before or during this time, your account will be closed and your data will be deleted.
Once you sign up for a paying plan with valid credit card details your payment card details will be stored and you will be entered into a recurring payment plan and billed immediately. You will then be billed monthly, or annually depending on the plan you choose starting on the 30th day after you have created your paying subscription for monthly, or the 180th day after you have created your paying subscription for 6 month subscriptions or the 360th day after you have created your paying subscription for annual subscriptions.
Regardless of what payment method you choose, credit card, debit card, cash card, invoice or PayPal or any other payment Hub Planner offers, The Service is billed in advance on a monthly or 6 month or annual basis, is recurring and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. No exceptions will be made.
- Hub Planner reserves the right to modify, change and update the prices of it’s service at anytime, without any notification to the users. If existing customers wish to upgrade or downgrade their service they will then use the prices set by Hub Planner, no exceptions will be made. If a user has signed up for a trial account and the price of service has changed during their trial then the user will pay then changed price. No Legacy, old or out-of-date prices will be accepted under these terms.
- Hub Planner reserves the right to update its prices for all existing users and plans. All existing users who have an existing paying and active account will be notified 30 days prior to the price change to their existing plan and informed of the price changes to their plan.
If you select to upgrade or downgrade your plan level, your credit card will be charged the new rate at the next billing cycle along with the pro-rated amount from the previous month.
In order to downgrade your account, you must first set the status of a resource to ‘parked’ or delete the corresponding number of resources who will be removed from your account. This will render their data inactive and they will not be able to access their accounts. You will then be able to select a new pricing plan and will be billed the new amount at the next billing cycle.
Downgrading your Service may cause the loss of Content, features, or capacity of your Account. Hub Planner does not accept any liability for such loss.
All fees are exclusive of all federal, state, provincial, municipal or other taxes.
- Billing Receipts are not emailed and found under the Settings -> Billing History section. All billing receipts are downloaded from this section.
- No billing or subscription emails are sent, you must login to the service to monitor your payments and billing history.
Pricing is based on your geographic location. For those residing in Sweden, pricing will be in SEK (kr) and will be charged in SEK (kr). For those using the site from the EU, pricing will be in Euro (€) and payments will be charged in Euro(€). For those using the site from the UK, pricing will be in Great British Pound (£) and payments will be charged in Great British Pound (£) .For everyone else pricing will be in USD ($) and payments will be charged in USD ($). If you live outside the United States of America, this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.
- Parked resources do not count towards your active and current resource limits. If you park resources, this will not automatically adjust your billing subscription amount, it only frees up licenses for you to use. If you wish to modify your billing subscription, you will need to do this via the settings on the billing page and choose new resource limits.
Modifications to the Service
Hub Planner reserves the right, at any time or from time to time, to modify, suspend, block or discontinue the Service (or any part thereof), temporarily or permanently, for any reason, with or without notice. Price Modifications of all Services, including but not limited to monthly or annual subscription plan fees to the Service, are subject to change upon thirty (30) days notice from us to existing paying customers and not those on trial. Such notice may be provided at any time by posting the changes to the Hub Planner Site (hubplanner.com) or the Service itself. Hub Planner shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Feedback & Feature Suggestions
As part of using the Service, Hub Planner will provide you with the opportunity to submit comments, suggestions, or other feedback regarding your use of the Service. You agree that Hub Planner will be free to use any feedback, comments, suggestions or other submitted material you provide for any purpose, including but not limited to feature enhancements.
Hub Planner Extensions
Hub Planner Extensions are provided on a subscription basis for a set term specified in your Hub Planner Subscription term chosen when subscribing to the service (“Subscription Term”). Except as otherwise specified in your Subscription term, all extension subscriptions will automatically renew for periods equal to your initial Subscription Term (and you will be charged at the then-current rates) unless you cancel your subscription through your account at yourdomain.hubplanner.com. where ‘yourdomain’ is the domain you have registered with Hub Planner. If you cancel, your subscription will terminate immediately, but you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination.
You may only trial an extension once, any violation of this will deem your account in violation of our terms and your account will be suspended. If you trial an extension, this will automatically start payment when the trial has ended for periods equal to your initial Subscription Term (and you will be charged at the then-current rates). You must cancel the trial before the trial days are finished in order to avoid the payment subscription being activated. Once payment is scheduled you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination.
By default the Account Owner and Administrator Roles have the right to Install, purchase and subscribe to Extensions. You are responsible to determine in the system who can install, purchase and subscribe to Extensions on your company’s behalf. Hub Planner is not responsible for who you allow to install Extensions. Once extensions are installed by any member of your account they will be scheduled for billing subscription. Once this billing subscription has been activated you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination.
Upgrading an Extension subscription will take effect immediately and you will be billed immediately. You will be prorated the amount through the term for an upgrade. Downgrades will be downgraded immediately and you will not be entitled to any credits or refunds for amounts accrued or paid prior to such termination.
Extension prices can be changed by Hub Planner from time to time. If you have already subscribed to an extension at a price, we will inform you within 30 days of the price change for you to review. If you do not have a subscribed Hub Planner extension, you will not be notified of any price change and will pay the current prices when subscribing.
You understand that all Content on the Service is the sole responsibility of the person from whom such Content originated. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. All content posted on the Service must comply with U.S., EU and international copyright law. Hub Planner does not pre-screen Content, but Hub Planner and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service. You understand and agree that your use of the Service and any Content is solely at your own risk. Hub Planner will keep all client Content and Data, to which Hub Planner may have access to (including, without limitation, information in the Content), in confidence and should undertake not to disclose them (or enable access) to any third party.
Hub Planner strives to protect your personal information by using generally accepted industry standards to protect the information collected, both during transmission and once received by us. While highly effective, no security system can be 100% effective against accidental loss or unauthorized access and disclosure, and we cannot guarantee the absolute security of the information collected. We accept no liability to any data you upload to our service via the Hub Planner Platform, API or any other method of uploading data to Hub Planner. You warrant that you are the data controller in respect of the Content, and you agree to indemnify us in respect of any claim by a third party that any processing of content including personal data by means of the Service does not comply with the Data Protection Act 1998 (or any other applicable legislation concerning the processing of personal data).
Warranties and Liability
Hub Planner provides the service strictly on an “AS IS” basis. No communication, whether written or oral, obtained by you from Hub Planner or through or from the Service or a representative of Hub Planner shall create any warranty not expressly stated in the Terms of Service.
Hub Planner does not warrant that any results, including but not limited to visual, reports, downloaded reports, graphical representations, availability, capacity, scheduled time, reported time, time conversions, billing rates, dates, or any representation of your data or usage in the service from mathematical calculations performed by the Service will be accurate or reliable. We do not warrant the service will be uninterrupted or bug-free and will be compatible with all future browser versions and operating systems.
Copyright & Ownership
You acknowledge that Hub Planner owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by U.S., EU and international intellectual property laws. You may not duplicate, copy, alter, reproduce, translate, adapt, modify or reuse any portion of the, code, usability, techniques, backend code, frontend code, technology, HTML/CSS or visual design elements without express written permission from Hub Planner.
Surveys are carried out from time to time on Hub Planner. The customer has the option to participate in the survey or not. The information provided in the survey will be collected and used to improve the Hub Planner service. Hub Planner has the right should you choose to take the survey and submit information to use the analytical data in any but not limited to PR, internal, external, promotional or otherwise related activities Hub Planner feels suitable to grow and promote the service. No client sensitive data or names will be revealed or exposed only the analytical data provided in the survey,
You agree to hold harmless and indemnify Hub Planner, and its affiliates, subsidiaries, directors, officers, members, shareholders, agents, licensors, and employees from and against any losses, liabilities, judgments, suits, actions, proceedings, claims, penalties, damages or costs (including reasonable legal fees as incurred) resulting from or arising out of (i) any breach by you of these Terms of Service and (ii) any third party claims arising from or in any way related to your use of the Service or any violation by you of these Terms of Service. In such a case, Hub Planner will provide you with written notice of such claim, suit or action. This obligation shall survive the termination or expiration of these Terms of Service and/or your use of the Service.
Force Majeure and Limitation of Liability
Hub Planner shall not be held responsible for any damage arising out of any Swedish or foreign legal enactment, or any measure undertaken by a Swedish or foreign public authority, or war, strike, lockout, boycott, blockade or any other similar circumstance. The reservation in respect of strikes, lockouts, boycotts and blockades applies even if Hub Planner takes, or is subject to, such measures. Should there be an obstacle as described in this paragraph for Hub Planner to take any action under these Terms of Services, such action may be postponed until the obstacle has been removed.
Hub Planner, and its affiliates, subsidiaries, directors, officers, members, shareholders, agents, licensors, and employees (“Related Parties”) will not be liable for any direct or indirect losses, liabilities, costs, claims and expenses in connection with these Terms of Service or for your use of Hub Planner (including without any limitation as a result of any system failure) unless caused by wilful default, fraud or gross negligence. Hub Planner’s and the Related Parties’ aggregate liability whether for breach of contract, tort, or otherwise under these Terms of Service shall be limited to the amount of fees paid by you to Hub Planner in relation to the use of Hub Planner.
These Terms of Service constitutes the entire agreement between you and Hub Planner and govern your use of the Service, superseding any prior agreements between you and Hub Planner (including, but not limited to, any prior versions of the Terms of Service).
The failure of Hub Planner to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. You agree that, except as otherwise expressly provided in these Terms of Service, there shall be no third-party beneficiaries to this agreement. You agree that any claim or cause of action arising out of or related to these Terms of Service or the use of the Service must be filed within one (1) year after the cause of action arose or be forever barred.
In the event any of the terms or provisions of these Terms and Conditions shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or provision. The user’s access to and use of the Hub Planner Website, and the terms of the above disclaimers are governed by the laws of the Sweden.
These Terms of Service constitute the entire agreement between you and the Hub Planner relating to your use of and accessing to the Websites.