PRIVACY POLICY
Thank you for your interest in Hub Planner AB (“Hub Planner”, “we,” “us”, or “our”), our web site at https://www.hubplanner.com (the “Site”), and all related web sites, downloadable software, mobile applications, and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals though from written or oral means, such as email or phone (collectively, together with the Site, our “Service”).
Hub Planner values the privacy of its customers. This Privacy Policy (“Policy”) outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Please read this Policy carefully to understand how your personal information is collected. We use your data to provide and improve the Service. By visiting the Site, or by purchasing or using the Service, you agree to the collection and use of information in accordance with this Policy.
Definitions.
All capitalized terms not defined herein shall have the meaning set forth in the Agreement.
“Cookies” are small pieces of data stored on a User’s device.
“Controller”, “Customer”, or “You” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
“Customer Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
“Data Protection Laws” means all laws and regulations, including laws and binding regulations of the European Union, the European Economic Area and their member states, Switzerland and the United Kingdom, applicable to the Processing of Personal Data under the Agreement.
“Data Subject” means the identified or identifiable person to whom Personal Data relates.
“GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’), to the extent that such information is protected as personal data under applicable Data Protection Laws and is submitted as Customer Data.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
“User” means an employee, resource, agent, or representative of a Customer, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity. The User corresponds to the Data Subject, who is the subject of Personal Data.
“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service. The Visitor corresponds to the Data Subject, who is the subject of Personal Data.
The Following Information is Collected by Hub Planner
We collect several different types of information for various purposes to provide and improve our Service to you.
Information Provided by the User or Visitor. While using our Service, as a User or as a Visitor, you may provide, and we may collect Personal Data. Personally identifiable information may include, but is not limited to: e-mail addresses of those who communicate with us via e-mail, e-mail addresses of those those who sign up to the Service, e-mail addresses of those who are signed up for the service by account owner, e-mail addresses of those who are invited to the service, e-mail addresses of those who signup to the Newsletter or any subscription feed, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area, preferences or custom field data, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you register for an Account, use the Service, post Customer Data, interact with other User’s of the Service through communication or messaging capabilities, create notes or forms via the Service, or send us customer service -related requests such as issue or bug finding, or support tickets.
Information which is Collected Automatically. When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies. This “automatically collected” Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the web pages or sites visited just before or just after using the Service, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.
Information Provided via Integrated Services. You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us such as a third party integration to import your data from a third party source outside of the Service. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.
How do we use the Information we Collect.
The information we collect is used to improve the content of our Service and the quality of our service.
General Purposes
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Business Operations. We use the information – other than Customer Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to Users of the Service. We process Customer Data solely in accordance with the directions provided by the applicable Customer or User.
Communications. We may use a Visitor’s or User’s email address or other information – other than Customer Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Customer Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications by contacting us at privacy@hubplanner.com or using the appropriate unsubscribe links in the Service or the mail you receive.
Cookies and Tracking Technologies. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. A cookie file can contain information such as a user ID to track the pages visited, but the only personal information a cookie can contain is information you supply yourself. We use cookies to record current session information, but do not link the information we store in cookies to any personally identifiable information you have submitted while on our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can obtain more information about cookies by visiting http://www.allaboutcookies.org. Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.
Experience and Feature Improvements. We want to make sure we are always delivering a cutting edge Service. We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new extensions, services, features, value added features, and functionality. Should this purpose require Hub Planner to process Customer Data, then the data will only be used in anonymized or aggregated form.
Metrics and Analytics. We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site, and create user navigation reports for our Site administrators. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
We also have taken the additional step in accordance with the GDPR to anonymize the IP address sent to Google Analytics, meaning The full IP address is never written to disk in this case.
Updating / Amending / Deleting Information.
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated Service, you may contact us as set forth in the “Contact Us” section. At your request, we will have any reference to you deleted or blocked in our database. You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
European Union Model Clauses.
Hub Planner offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data. A copy of our standard data processing addendum, incorporating Model Clauses, is available by contacting us at dpa@hubplaner.com
Retention of Data.
Hub Planner will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Hub Planner AB will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the EU and choose to provide information to us, please note that we transfer the data, including Personal Data, to the EU and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Hub Planner will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Security.
Hub Planner strives to protect your personal information by using generally accepted industry standards to protect the information collected, both during transmission and once received by us. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the “Contact Us” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
Links to 3rd Party Sites.
The Service or Site may contain links to other sites provided by third parties. Hub Planner does not share your personal information with those websites and is not responsible for their privacy practices. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
Disclosure.
Hub Planner will not disclose Customer Data to any government, except as necessary to comply with the law or a valid and binding order of a law enforcement agency (such as a subpoena or court order). If a law enforcement agency sends Hub Planner a demand for Customer Data, Hub Planner will attempt to redirect the law enforcement agency to request that data directly from Customer. As part of this effort, Hub Planner may provide Customer’s basic contact information to the law enforcement agency. If compelled to disclose Customer Data to a law enforcement agency, then Hub Planner will give Customer reasonable Notice of the demand to allow Customer to seek a protective order or other appropriate remedy unless Hub Planner is legally prohibited from doing so. If Hub Planner AB is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Data Controller and Data Processor.
Only the Customer or Users are entitled to access, retrieve and direct the use of Customer Data. Hub Planner does not own, control or direct the use of any of the Customer Data stored or processed by a Customer or User via the Service. Hub Planner is largely unaware of what Customer Data is actually being stored or made available by a Customer or User to the Service and does not directly access such Customer Data except as authorized by the Customer, or as necessary to provide Services to the Customer and its Users. Because Hub Planner does not collect or determine the use of any Personal Data contained in the Customer Data and because it does not determine the purposes for which such Personal Data is collected, the means of collecting such Personal Data, or the uses of such Personal Data, Hub Planner is not acting in the capacity of data controller in terms of the European Union’s GDPR and does not have the associated responsibilities under the GDPR. Hub Planner should be considered only as a processor on behalf of its Customers and Users as to any Customer Data containing Personal Data that is subject to the requirements of the GDPR. Except as provided in this Privacy Policy, Hub Planner does not independently cause Customer Data containing Personal Data stored in connection with the Services to be transferred or otherwise made available to third parties, except to third party subcontractors who may process such data on behalf of Hub Planner in connection with Hub Planner’s provision of Services to Customers. Such actions are performed or authorized only by the applicable Customer or User. The Customer or the User is the data controller under the Regulation for any Customer Data containing Personal Data, meaning that such party controls the manner such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data. Hub Planner is not responsible for the content of the Personal Data contained in the Customer Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Customer or User nor is Hub Planner responsible for the manner in which the Customer or User collects, handles disclosure, distributes or otherwise processes such information.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.
Service Providers.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Behavioral Remarketing.
Hub Planner uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords. Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
AdRoll. AdRoll remarketing service is provided by Semantic Sugar, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false. For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: http://www.adroll.com/about/privacy
Promotion.
Hub Planner from time to time may use your company logo on our campaign site https://hubplanner.com in order to advertise you as a business that has signed up for a Hub Planner account. You agree that we can use your logo without written permission. We will remove your logo should you wish. Please write to privacy@hubplanner.com to have your logo removed.
Payments.
We use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:
PayPal and Braintree. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Children’s Privacy.
Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Policy Changes.
Hub Planner reserves the right to change, modify or update this policy at any time without notice, so please review it frequently. If we decide to change our privacy policy we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of any changes in the way we use your personal information.
Contact Us.
If you have any questions about this Privacy Policy, please contact us: By email: privacy@hubplanner.com
Last updated: April 18, 2018
