Job Overview
Hub Planner is looking for a Customer Success Specialist with a focus on Customer Support and Marketing. As a Customer Success & Marketing Specialist, you will provide a helping hand to our Customers who are using Hub Planner as their Resource Management tool as well as to onboard new potential customers. This is a newly balanced position that will offer a blend of customer support and marketing elements. You’ll never be bored!
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Customer Success Job Description
First things first, Hub Planner are known for their excellent customer support and we want you to keep this up! You will play a key role in our rapidly growing client base by delivering exceptional customer support to existing customers but also help to onboard new customers. With your tech savvy and customer centric approach, along with a thorough understanding of how Hub Planner works you will take charge of Customer Success in both support and sales.
Marketing Job Description
Next, the marketing side of the job. Your key role here is to maximize Hub Planner’s brand performance, using your customer insights to drive feedback to the team and product to help represent our online presence. This is an exciting hybrid part of the role we feel you can adapt to and grow into from your direct experience dealing with Hub Planners customers.
Requirements & Skills
If you would like to be a successful Customer Success Specialist at Hub Planner, you will need:
How to Apply
To enjoy the role of a Customer Success Specialist, we believe that you are independent and self-going, high-performing, enthusiastic and innovative. You have a passion to deliver the best customer experience and you are keeping up with best practices in your areas of expertise.
Hub Planner will offer you a fun start-up environment where you will have the opportunity to be part of shaping the live platform and be able to put your dent on the marketing and customer experience side of the direction. We work in an agile way, develop to the live platform with continuous delivery via sprint’s, and have sound structure around development and decision making.
Hub Planner HQ is centrally located in both Stockholm and Dublin. We offer competitive salaries, and provide an attractive working environment and culture. Remote working is also possible.